Questions you might have about  us

01

Below we have some common questions clients have when working with us

Do you have a store front?

No, by not having a store front we are able to help save expenses for everyone.  As for now we have one office location 4000 Legato Rd Suite 1100 Fairfax VA 22033 where customers may drop off supplies, have meetings, and mail to and two private locations were we are able to work and store supplies for our events.  It works out better to meet at the venue for large events were we can see the  location and talk with the catering manager if needed. Smaller events are planned via email

02

Do you service my area?
Our normal decorating areas are Northern Virginia, Western Maryland and  DC. We do travel father for our corporate clients that we work with on a on going basis or for larger events. If you are not sure just ask.
 

03

Delivery charges, how are they figured?

Our delivery charges are based on the area that we are working in, how many vans we will need to deliver, parking fees, etc...  Our basic fee is $25. which covers areas off of Rt.66 before the beltway. Large Van deliveries start at $35. Timed deliveries and deliveries during rush hour (before 9 AM- after 3 PM may incur extra charges.

04

How is set-up figured?

Set-up/Labor cost:

Pricing for set-up varies depending on the amount of time we are given to decorate, the number of decorations, and the number of people needed to get it done within the time period frame.

Due to COVID, we are selective on what we are able to do with decorating. We are purposely keeping staff size down and decorating time to a minimum. This helps with COVID as well as your budget. You can look on the website for more information under the Festive Effects tab on the left top corner. Usually, if we are just setting bunches around the room or on the table without having to connect or add to it, there is no charge.

Set-up includes loading, unloading, parking, as well as the set-up of the room. The base rate is 80. per hour

All parking fees will be paid by the client.

Set-up prices for any type of sculpture vary pending size, time, labor, or any other special conditions. 

All prices are based on indoor decorating.  Prices for outdoor decorating may be higher. 

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05

Do you have a minimum?

No, we do not have a minimum. There may be an extra charge for timed deliveries on small orders. 

06

I am not sure what I want, can you help?

Yes, we love to plan. Just give us a call and tell us about your event.  Let us know the details that you do know and tell us what you know you like. Many clients pull together pictures from the internet. (Pinterest is a great place to look for ideas) Send us your ideas, rough budget, and floor plan set up with the time frame we have to decorate then we can decorate the space for you and price it out a la carte.  Once you receive the decorated floor plans you can pick and choose what works best for you.  All designs suggested will be made to fit.

07

Is there a cost for the floor plans?

The floor plan works well for all involved if you are planning full decorations.  They are not needed if you know what you want and where or you just want a basic delivery. As long as you are active in giving us ideas for your theme, sending us the floor plan, and giving us a rough realistic budget to work in; there is no cost for your floor plan.  If we have to come up with ideas, visit the venue, etc. the fee for the floor plans will be paid with the deposit and is non-refundable.

08

How much is the deposit?

If the total is less than $500 then the total amount is due at the time of the order.  The deposit for all other orders are half of the total due at time of signature with the final payment due the day of the event.

There is a approximately 20% deposit for entertainers.

If your question is not listed here; give us a call we would be happy to help you or you may go to the contact page and email your question and we will get back to you as soon as possible.